When a Mercury Device is unclaimed from XiO Cloud, it will lose its AirMedia and HDMI license and will need to be relicensed.Known Issues & Workarounds (↑ Back to Top) Settings from XiO Cloud will not be applied. For example, if you are adding a Crestron Connected Display at IPID 03 to a system that is configured to use Fusion at IPID 03, the settings will be rejected by the device due to the IPID conflict.When applying IPIDs from the cloud or devices that use IPIDs, be sure to avoid conflicts.When scheduling multiple actions to the same device, stagger times to ensure there are no conflicts with delivery.If not, the device will not report status 'online' in XiO Cloud.The Fusion Cloud URL must be changed to the M圜restron url () prior to disabling Fusion in the Cloud connection, for example, when moving a device from FITC to on-premises Fusion.Disabling the Fusion in the Cloud (FITC) connection.If device is connected to processor make sure that the timezone and time is correct on this.If a device is going offline after ~12 hours:.If the date time is not correct, the device will not report as online.Check the date and time settings on the device.If the device reports as registered but shows offline in the XiO Cloud service:.HttpsRegistrationRetryInterval (sec): 300ĬresNextReceiveThread: waiting on queue. Hydrogen device state: REGISTRATION_SUCCESSFUL The output of a successfully registered, unclaimed device looks like this:.Use Text Console command HYDROGENSTATUS.How do I check that a device is registered with the XiO Cloud service?.Start/stop/register/unregister a program on a device

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